FAQ
Any suggestion from you would be considered seriously.
  1. About artwork for printing
    (A)ˇ˘File format and technology need
    The vector maps we can use directly are designed by CorelDRAW, Illustrator and Freehand etc. We can open the format files such as cdr, eps, ai, psd, tif, gif, jpg and png etc. All words in your artwork should be changed into path or curve before sending to us to avoid losing the fonts which you like, because maybe our computers have no enough fonts to match your artwork. The resolution of your artwork should be 300ppi or above 300ppi if your artworks are bitmap. Vector maps are recommended strongly.
    (B)ˇ˘Design and imitate
    We can design or imitate for you freely if it do not make extra cost, or we would charge you for the extra cost such as exporting film, printing small sample or others. We recommend strongly that you design the artwork by yourself or ask someone design for you.
  2. About product catalogue and sample
    (A)ˇ˘Catalogue
    Our website is our product catalogue. All our products are customized under the instruction of our clients. It is very difficult to make out a standard catalogue. Please inquire from us by E-mail, telephone, or visit us if you have some problem.
    (B)ˇ˘Sample
    The freight of sample made us a big cost before. So we hope you could pay the freight yourself if you need some samples. You do not have to prepay us the freight of the sample. You could pay the express company at your local office when the sample reach you. You should have an Credit Account Number of Fedex or DHL if you are not in China.
  3. About price list and offer
    All our products are customized. The cost of our products depends on different product with different size, material, volume of order and printing etc. We have no standard price list.
    Without special instruction, all prices we offered are based in our local market, not on FOB or CIF basis.
  4. About shipment
    Delivery is free if you are in Shenzhen. You could collect the item in our office in person or instruct a transportation company to sign and collect your item.
  5. About payment
    We will begin to make printing plate afer you pay the full cost of gravure or flexographic. And we will begin to make the goods you ordered until we got the down payment from you for 30% of the full price of the goods. You should pay the other 70% of the full price of the goods when your order is ready for delivery.
Any other problem which are not mentioned above could be solved
so far as we could sit down to talkَ